Shipping
PROCESSING TIME
All orders are shipped with DHL from Frankfurt, Germany.
Please allow 1-2 business days for your order to be proceed.
Shipping time may increase during holidays and other peak seasons.
SHIPPING TIME
GERMANY
1-3 business days.
EUROPE
3-7 business days.
INTERNATIONAL
4-10 business days.
Shipping costs does not include duty or custom charges that may be incurred upon shipment to countries outside Europe. Jay Blanc will not be responsible for these expenses.
SHIPPING RATES
GERMANY
5,90€ for all orders in Germany.
Free shipping on orders over 150€ within Germany.
EUROPE
16,40€ for european delivery.
INTERNATIONAL
25€ for international shipping.
*We do not ship to P.O. boxes.
RETURNS
Orders can be returned within 14 days of receipt. All returned items must be in new, unworn condition with tags attached. Items returned in any other condition will be sent back at your expense unless otherwise agreed upon.
Please print your invoice and include it in the package. Indicate whether you would like a refund or a size exchange.
Customers are responsible for return shipping costs. Once we receive your return, we will process your refund.
FAILED DELIVERY/RETURNED TO SENDER
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Jay Blanc) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
DAMAGED/OPENED BOX
If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order.